Mellors & Kirk
Offering a “professional service” and “fully researched and expertly catalogued” medals.
Sale January 22, 2020 Lot 714
AFRICAN CAMPAIGNS PAIR, CAPE OF GOOD HOPE GENERAL SERVICE MEDAL, ONE CLASP BECHUANALAND AND QUEEN'S SOUTH AFRICA MEDAL, FOUR CLASPS CAPE COLONY, ORANGE FREE STATE, TRANSVAAL AND SOUTH AFRICA 1901 SGT L O TILLARD VYRBURG VOL [ON CAPE, 313 TPR L O TILLARD PROTECT REGT FF ON SECOND (QSA SUSPENDER REATTACHED)]
The auction house was advised by e-mail on February 1st asking how the "very important defects on each medal" were missed. The response was that the medals could not be accepted back and I could have requested further photographs.
Further email communication failed to draw Mellors & Kirk on the question whether the cataloguing of this lot represented the standard of cataloguing or this was a simple mistake.
A Signed For letter was sent to Mellors & Kirk restating the case and questions regarding Mellors and Kirk's standard of cataloguing.
This letter drew an offer of a refund of hammer price plus premium, which has been accepted and promptly processed.
It took 24 days, numerous emails and a Signed For letter to bring this case to a suitable conclusion.
"In conclusion, I think it for the best that Mellors & Kirk Ltd does not accept bids from you in the future."